Many new and certified pre-owned vehicles come with a complimentary SiriusXM trial subscription, allowing you to experience the service for a set period. Activating this trial is usually automatic, but sometimes you may need to take a few steps to get it working. This guide explains how to activate your trial and what to do if you encounter issues visit www.siriusxm.com/activate.
Activating a Trial Subscription
· New Vehicles: If you purchased a new vehicle with a factory-installed satellite radio, your trial should be active the moment you drive off the lot.
· Pre-Owned Vehicles: For pre-owned cars where the dealer has included a trial, it should also be active at the time of purchase.
If your trial is not active or you’re not receiving the correct channels, the most common solution is to send a “refresh” signal to your radio. To do this, you will need your Radio ID, which you can find by tuning to Channel 0. Then, visit the SiriusXM website to request a refresh signal be sent to your radio.
Troubleshooting Activation Problems
If your SiriusXM service isn’t working, here are a few common troubleshooting steps to resolve the issue.
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1. Send a Refresh Signal
This is the most common fix for a radio that isn’t receiving its subscription channels. Before sending a refresh, make sure your radio is on and your car is parked outside with a clear view of the sky.
· Tune your radio to Channel 1 (or 184 for some Sirius models).
· Go to the SiriusXM Care website and enter your Radio ID or VIN to send the signal.
· The radio should update within a few minutes. You can tune to Channel 4 to verify that you are receiving a signal and audio.
2. Check Your Antenna
A poor signal can disrupt your service. The satellite antenna, often located on the roof of your vehicle, requires a direct line of sight to the sky.
· Ensure the antenna is not obstructed by a sunroof, luggage rack, or other objects.
· If you installed an aftermarket radio, confirm the antenna is mounted correctly and the cable is not damaged.
3. Confirm Your Location
Your car must be able to receive the satellite signal to complete activation. Make sure your vehicle is not in a garage, covered parking structure, or an area with tall buildings or trees blocking the sky.
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4. Contact Customer Support
If you have tried these steps and your radio is still not working, it may be time to contact customer support. You can call SiriusXM Listener Care or use the chat function on their website for further assistance.
